The Claiming Costs Scale: A new instrument for measuring the costs potential beneficiaries face when claiming social benefits.

ABSTRACT: It is a well-known feature of social protection systems that not all persons who are entitled to social benefits also claim these benefits. The costs people face when claiming benefits is considered an important cause of this phenomenon of non-take-up. In this paper, we developed and examined the psychometric properties of a new scale, the Claiming Cost Scale (CCS), which measures three dimensions of costs associated with claiming benefits. A multi-phase instrument development method was performed to develop the instrument. The item pool was generated based on a literature review, and presented to academic experts (n = 9) and experts by experience (n = 5) to assess content and face validity. In a second stage, centrality and dispersion, construct validity, convergent and divergent validity

SUBMITTER: Janssens J 

PROVIDER: S-EPMC8378747 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature