Understanding the factors of mobile payment continuance intention: empirical test in an African context.

ABSTRACT: Few studies have been conducted about individuals' continuance to use m-payment, especially in an African context. This study investigates the continuance intention to use m-payment, employing two theoretical models: the DeLone and McLean information system (D&M IS) success model and the expectation-confirmation model (ECM) in an African context. We collected 338 questionnaires through an online survey to evaluate and validate the proposed theoretical model, using partial least squares - structural equation modelling (PLS-SEM). Our results indicate that the most important predictors of continuance intention to use m-payment are individual performance, use, and satisfaction. The results present useful insight to understand continuance intentions toward mobile payment in an African context.

SUBMITTER: Franque FB 

PROVIDER: S-EPMC8379467 | biostudies-literature | 2021 Aug

REPOSITORIES: biostudies-literature