Value configurations for balancing standardization and customization in chronic care: a qualitative study.

ABSTRACT:

Background

Demands for both customization and standardization are increasing in healthcare. At the same time, resources are scarce, and healthcare managers are urged to improve efficiency. A framework of three value configurations - shop, chain, and network - has been proposed for how healthcare operations can be designed and organized for efficient value creation. In this paper, use of value configurations for balancing of standardization and customization is explored in the context of care for chronic mental conditions.

Methods

A typical case is presented to illustrate the manifestations of conflicting demands between customization and standardization, and the potential usefulness of the value configurations framework. Qualitative data were collected from managers and care

SUBMITTER: Collden C 

PROVIDER: S-EPMC8379884 | biostudies-literature | 2021 Aug

REPOSITORIES: biostudies-literature