Patient and Clinician Characteristics Associated With Secure Message Content: Retrospective Cohort Study.

ABSTRACT:

Background

Good communication has been shown to affect patient outcomes; however, the effect varies according to patient and clinician characteristics. To date, no research has explored the differences in the content of secure messages based on these characteristics.

Objective

This study aims to explore characteristics of patients and clinic staff associated with the content exchanged in secure messages.

Methods

We coded 18,309 messages that were part of threads initiated by 1031 patients with hypertension, diabetes, or both conditions, in communication with 711 staff members. We conducted four sets of analyses to identify associations between patient characteristics and the types of messages they sent, staff characteristics and the types of messages they sent, staff

SUBMITTER: Heisey-Grove D 

PROVIDER: S-EPMC8414300 | biostudies-literature | 2021 Aug

REPOSITORIES: biostudies-literature