Patient satisfaction in China: a national survey of inpatients and outpatients.

ABSTRACT:

Objectives

Patient satisfaction is an important indicator of hospital healthcare quality. Little up-to-date information of patient satisfaction in China is available. This study attempts to gain a holistic understanding of patient satisfaction in China and identify the key antecedents of patient satisfaction.

Design

A cross-sectional national survey was conducted in 2018.

Setting

Hospitals in 27 provinces and 4 municipalities in 4 regions of China.

Participants

A random sample of 15 699 patients who visited 1304 hospitals were surveyed, with around 500 from each of the 27 provinces and 4 municipalities.

Primary and secondary outcome measures

The Hospital Consumer Assessment of Healthcare Providers and Systems questionnaire was used to measure patients' o

SUBMITTER: Liang H 

PROVIDER: S-EPMC8424834 | biostudies-literature | 2021 Sep

REPOSITORIES: biostudies-literature