Effect of Peer Benchmarking on Specialist Electronic Consult Performance in a Los Angeles Safety-Net: a Cluster Randomized Trial.

ABSTRACT:

Background

Since the advent of COVID-19, accelerated adoption of systems that reduce face-to-face encounters has outpaced training and best practices. Electronic consultations (eConsults), structured communications between PCPs and specialists regarding a case, have been effective in reducing face-to-face specialist encounters. As the health system rapidly adapts to multiple new practices and communication tools, new mechanisms to measure and improve performance in this context are needed.

Objective

To test whether feedback comparing physicians to top performing peers using co-specialists' ratings improves performance.

Design

Cluster-randomized controlled trial PARTICIPANTS: Eighty facility-specialty clusters and 214 clinicians INTERVENTION: Providers in the feedback

SUBMITTER: Behavioral Economics and eConsult Steering Committee 

PROVIDER: S-EPMC8428492 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature