The Chronic Health Effects of Work-Related Stressors Experienced by Police Communications Workers.

ABSTRACT:

Background

Law enforcement communications (i.e., 911 dispatch and call takers) is a challenging and stressful occupation. The purpose of this study is to identify the main stressors associated with employment in law enforcement communications, and to identify and provide context to how these stressors affect workers' health and wellbeing.

Methods

This research study included focus groups with 23 call takers and 911 dispatchers employed by a large, urban law enforcement agency in 2018. Thematic analyses were conducted to identify trends.

Results

Four themes of stressors emerged (i.e., the high stakes nature of some 911 calls for service, understaffing, supervisor-related stress, and recruiting practice). Two health-related themes emerged as being occupation-related: we

SUBMITTER: Perez RA 

PROVIDER: S-EPMC8430437 | biostudies-literature | 2021 Sep

REPOSITORIES: biostudies-literature