Improving health care from the bottom up: Factors for the successful implementation of kaizen in acute care hospitals.

ABSTRACT:

Background

Kaizen-a management technique increasingly employed in health care-enables employees, regardless of their hierarchy level, to contribute to the improvement of their organization. The approach puts special emphasis on frontline employees because it represents one of their main opportunities to participate directly in decision making. In this study, we aimed to (1) understand the experiences of nurses in two hospitals that had recently implemented kaizen, and (2) identify factors affecting the implementation of the technique.

Methods

By means of purposeful sampling, we selected 30 nurses from different units in two private acute care hospitals in Switzerland in May 2018. We used the Organizational Transformation Model to conduct semi-structured interviews and perfor

SUBMITTER: Shatrov K 

PROVIDER: S-EPMC8432859 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature