Effects of Patient Portal Use on Patient Satisfaction: Survey and Partial Least Squares Analysis.

ABSTRACT:

Background

With digital delivery of health care services gaining prominence, patient portals have become a mainstay of many health care organizations. Despite the importance of patient portals, inconclusive data exist regarding the effect of patient portal use on patient satisfaction.

Objective

The aim of this study is to understand the relationship between the postadoptive use of patient portals and patient satisfaction outcomes.

Methods

Postadoptive use of patient portals has a positive relationship with the 3 dimensions of patient satisfaction, mediated by gratification, health self-awareness, and health perceptions. A total of 504 valid patient portal user responses were collected, and partial least squares analysis was performed to analyze the data.

Results

SUBMITTER: Kinney AP 

PROVIDER: S-EPMC8433860 | biostudies-literature | 2021 Aug

REPOSITORIES: biostudies-literature