A Review and Analysis of the Literature on Public Health Emergency Communication Practices.

ABSTRACT: A systematic review using structured and transparent methods was carried out to collect and review the qualitative literature investigating trust in crisis communication during emerging infectious diseases. Qualitative synthesis was conducted using a descriptive thematic analysis approach. The GRADE-CERQual assessment was used to determine the confidence in each thematic finding to support decisions when implementing review findings. Overall, 13 studies were included in the review, resulting in 10 thematic categories that describe characteristics associated with crisis communication information and sources of crisis communication that can enhance or maintain public trust. The results of this review suggest the public judges the trustworthiness of crisis communication based on the informati

SUBMITTER: MacKay M 

PROVIDER: S-EPMC8436583 | biostudies-literature | 2022 Feb

REPOSITORIES: biostudies-literature