Service user experiences and views regarding telemental health during the COVID-19 pandemic: A co-produced framework analysis.

ABSTRACT:

Background

The prominence of telemental health, including providing care by video call and telephone, has greatly increased during the COVID-19 pandemic. However, there are clear variations in uptake and acceptability, and concerns that digital exclusion may exacerbate previous inequalities in access to good quality care. Greater understanding is needed of how service users experience telemental health, and what determines whether they engage and find it acceptable.

Methods

We conducted a collaborative framework analysis of data from semi-structured interviews with a sample of people already experiencing mental health problems prior to the pandemic. Data relevant to participants' experiences and views regarding telemental health during the pandemic were identified and extrac

SUBMITTER: Vera San Juan N 

PROVIDER: S-EPMC8445423 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature