Crisis line services: A 12-month descriptive analysis of callers, call content, and referrals.

ABSTRACT: Crisis lines are a valuable community resource that anonymously and freely serve those in acute crisis. As a result of anonymity, it has been difficult to fully characterise crisis line services. However, appraising and improving crisis line services for the communities they serve is essential, even with the additional difficulty anonymity poses. This study seeks to increase our understanding of current crisis services and utilisation via a characterisation of various aspects of a United States crisis line service centre over 12-months including features of calls (e.g. call length), callers (e.g. victimisation history), and information provided to the caller (e.g. referrals). We examine five crisis lines totalling 5,001 calls from October 2018 to September 2019. Descriptive information is

SUBMITTER: Boness CL 

PROVIDER: S-EPMC8485743 | biostudies-literature | 2021 May

REPOSITORIES: biostudies-literature