Second-order problem solving: Nurses' perspectives on learning from near misses.

ABSTRACT:

Objectives

Near misses happen more frequently than actual errors, and highlight system vulnerabilities without causing any harm, thus provide a safe space for organizational learning. Second-order problem solving behavior offers a new perspective to better understand how nurses promote learning from near misses to improve organizational outcomes. This study aimed to explore frontline nurses' perspectives on using second-order problem solving behavior in learning from near misses to improve patient safety.

Methods

A qualitative exploratory study design was employed. This study was conducted in three tertiary hospitals in east China from June to November 2015. Purposive sampling was used to recruit 19 frontline nurses. Semi-structured interviews and a qualitative directed cont

SUBMITTER: Yang Y 

PROVIDER: S-EPMC8488812 | biostudies-literature | 2021 Oct

REPOSITORIES: biostudies-literature