Examining How Internet Users Trust and Access Electronic Health Record Patient Portals: Survey Study.

ABSTRACT:

Background

Electronic health record (EHR) patient portals are designed to provide medical health records to patients. Using an EHR portal is expected to contribute to positive health outcomes and facilitate patient-provider communication.

Objective

Our objective was to examine how portal users report using their portals and the factors associated with obtaining health information from the internet. We also examined the desired portal features, factors impacting users' trust in portals, and barriers to using portals.

Methods

An internet-based survey study was conducted using Amazon Mechanical Turk. All the participants were adults in the United States who used patient portals. The survey included questions about how the participants used their portals, what factors act

SUBMITTER: Yin R 

PROVIDER: S-EPMC8493465 | biostudies-literature | 2021 Sep

REPOSITORIES: biostudies-literature