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ABSTRACT: Importance
Complaints and malpractice claims by families on the care of their babies are pertinent issue. Beyond just the financial implications, it involves harm to babies and distress to parents.Objective
The aim was to review published reports of complaints by families on the care of their babies in the neonatal units in order to understand the nature of these complaints and the areas of care that they relate to.Methods
We considered articles in English, which report on complaints made by families to organisations providing neonatal care. We performed our structured search on AMED, CINAHL, EMBASE, EMCARE, SCOPUS and MEDLINE from January 2000 to December 2020. A total of 378 articles were appraised using eligibility criteria.Results
A total of 12 articles
SUBMITTER: Aiyengar A
PROVIDER: S-EPMC8496390 | biostudies-literature | 2021
REPOSITORIES: biostudies-literature