Patient administrative burden in the US health care system.

ABSTRACT:

Objective

To assess the prevalence of patient administrative tasks and whether they are associated with delayed and/or foregone care.

Data source

March 2019 Health Reform Monitoring Survey.

Study design

We assess the prevalence of five common patient administrative tasks-scheduling, obtaining information, prior authorizations, resolving billing issues, and resolving premium problems-and associated administrative burden, defined as delayed and/or foregone care. Using multivariate logistic models, we examined the association of demographic characteristics with odds of doing tasks and experiencing burdens. Our outcome variables were five common types of administrative tasks as well as composite measures of any task, any delayed care, any foregone care, and any burden (co

SUBMITTER: Kyle MA 

PROVIDER: S-EPMC8522562 | biostudies-literature | 2021 Oct

REPOSITORIES: biostudies-literature