Does information structuring improve recall of discharge information? A cluster randomized clinical trial.

ABSTRACT:

Objectives

The impact of the quality of discharge communication between physicians and their patients is critical on patients' health outcomes. Nevertheless, low recall of information given to patients at discharge from emergency departments (EDs) is a well-documented problem. Therefore, we investigated the outcomes and related benefits of two different communication strategies: Physicians were instructed to either use empathy (E) or information structuring (S) skills hypothesizing superior recall by patients in the S group.

Methods

For the direct comparison of two communication strategies at discharge, physicians were cluster-randomized to an E or a S skills training. Feasibility was measured by training completion rates. Outcomes were measured in patients immediately after

SUBMITTER: Siegrist V 

PROVIDER: S-EPMC8523048 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature