Assessment of the satisfaction with public health insurance programs by patients with chronic diseases in China: a structural equation modeling approach.

ABSTRACT:

Background

China has successfully sustained its universal health insurance coverage over the past decade. Although patient satisfaction has been recognized as an important indicator to measure the performance of insurance programs in China, there is a lack of evidence on how patients with chronic diseases are satisfied with China's public health insurance programs and whether their satisfaction differs by type of insurance. We aimed to fill the evidence gap.

Methods

We established a hypothetical model that comprised patients' awareness of insurance policies, the fulfillment of patients' expectations of insurance benefits, patients' perceived value of health insurance coverage, patients' satisfaction with health insurance programs, patients' complaints, and trust in health in

SUBMITTER: Geng J 

PROVIDER: S-EPMC8524814 | biostudies-literature | 2021 Oct

REPOSITORIES: biostudies-literature