The Majority of Complaints About Orthopedic Sports Surgeons on Yelp Are Nonclinical.

ABSTRACT:

Purpose

To examine and characterize extremely negative Yelp reviews of orthopedic sports surgeons in the United States.

Methods

A search for reviews was performed using the keywords "Orthopedic Sports Medicine" on Yelp.com for 8 major metropolitan areas. Single-star reviews were isolated for analysis, and individual complaints were then categorized as clinical or nonclinical. The reviews were classified as surgical or nonsurgical.

Results

A total of 11,033 reviews were surveyed. Of these, 1,045 (9.5%) were identified as 1-star, and 289 were ultimately included in the study. These reviews encompassed 566 total complaints, 133 (23%) of which were clinical, and 433 (77%) of which were nonclinical in nature. The most common clinical complaints concerned complications (32

SUBMITTER: Pollock JR 

PROVIDER: S-EPMC8551418 | biostudies-literature | 2021 Oct

REPOSITORIES: biostudies-literature