Exploring healthcare staff narratives to understand the role of quality improvement methods in innovative practices during COVID-19.

ABSTRACT:

Background

COVID-19 has impacted the context in which healthcare staff and teams operate and this has implications for quality improvement (QI) work. Contrary to the usual ambivalent relationship staff have with QI work, there have been examples of unprecedented staff engagement in implementing rapid changes during the pandemic indicating a change in important underlying factors that impact staff involvement in QI. The purpose of this study is to explore staff perspectives about how experience and skills of QI methods supported them in implementing innovative practices during COVID-19.

Methods

This is a qualitative narrative study based on narrative interviews to collect healthcare staff stories of implementing rapid change. The stories were identified through social media (

SUBMITTER: Khurshid Z 

PROVIDER: S-EPMC8613456 | biostudies-literature | 2021 Nov

REPOSITORIES: biostudies-literature