Co-designing new tools for collecting, analysing and presenting patient experience data in NHS services: working in partnership with patients and carers.

ABSTRACT:

Background

The way we collect and use patient experience data is vital to optimise the quality and safety of health services. Yet, some patients and carers do not give feedback because of the limited ways data is collected, analysed and presented. In this study, we worked together with researchers, staff, patient and carer participants, and patient and public involvement and engagement (PPIE) contributors, to co-design new tools for the collection and use of patient experience data in multiple health settings. This paper outlines how the range of PPIE and research activities enabled the co-design of new tools to collect patient experience data.

Methods

Eight public contributors represented a range of relevant patient and carer experiences in specialist services with varied l

SUBMITTER: Small N 

PROVIDER: S-EPMC8626979 | biostudies-literature | 2021 Nov

REPOSITORIES: biostudies-literature