Impact of event notification services on timely follow-up and rehospitalization among primary care patients at two Veterans Affairs Medical Centers.

ABSTRACT:

Objective

To examine the effectiveness of event notification service (ENS) alerts on health care delivery processes and outcomes for older adults.

Materials and methods

We deployed ENS alerts in 2 Veterans Affairs (VA) medical centers using regional health information exchange (HIE) networks from March 2016 to December 2019. Alerts targeted VA-based primary care teams when older patients (aged 65+ years) were hospitalized or attended emergency departments (ED) outside the VA system. We employed a concurrent cohort study to compare postdischarge outcomes between patients whose providers received ENS alerts and those that did not (usual care). Outcome measures included: timely follow-up postdischarge (actual phone call within 7 days or an in-person primary care visit within 30

SUBMITTER: Dixon BE 

PROVIDER: S-EPMC8633605 | biostudies-literature | 2021 Nov

REPOSITORIES: biostudies-literature