Case management programs for people with complex needs: Towards better engagement of community pharmacies and community-based organisations.

ABSTRACT:

Introduction

The objectives of this study were 1) to describe how case management programs engaged community pharmacies and community-based organisations in a perspective of integrated care for people with complex needs, and 2) to identify enablers, barriers and potential strategies for this engagement.

Methods

Using a descriptive qualitative design, individual interviews and focus groups with patients, healthcare providers and managers were analysed according to a mixed thematic analysis based on a deductive (Rainbow Model of Integrated Care) and an inductive approach.

Results and discussion

Participants highlighted the individualized service plan as a significant tool to foster a shared person-focused vision of care, information exchanges and concerted efforts. Open

SUBMITTER: Chouinard MC 

PROVIDER: S-EPMC8654230 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature