Information provision and retrieval by registered salespersons from consumers during over-the-counter drug sales - a questionnaire survey.

ABSTRACT: BACKGROUND:In Japan, non-pharmacists who are accredited as registered salespersons can sell over-the-counter (OTC) drugs, and they play a very important role in supporting proper OTC drug use by consumers. The purpose of this study was to evaluate information provided to and information collected from consumers, and cooperation with pharmacists during OTC drug sales by registered salespersons, and to clarify their related concerns and behaviors. METHODS:A cross-sectional questionnaire-based survey of 385 registered salespersons working at 56 drugstores throughout Japan was conducted. Based on the questionnaire survey, the frequency of information provision/collection in various categories was determined for the registered salespersons. The relation between concerns of registered salesperso

SUBMITTER: Kizaki H 

PROVIDER: S-EPMC8667435 | biostudies-literature | 2021 Dec

REPOSITORIES: biostudies-literature