Exploring the implementation and underlying mechanisms of centralized referral systems to access specialized health services in Quebec.

ABSTRACT:

Background

In 2016, Quebec, a Canadian province, implemented a program to improve access to specialized health services (Accès priorisé aux services spécialisés (APSS)), which includes single regional access points for processing requests to such services via primary care (Centre de répartition des demandes de services (CRDS)). Family physicians fill out and submit requests for initial consultations with specialists using a standardized form with predefined prioritization levels according to listed reasons for consultations, which is then sent to the centralized referral system (the CRDS) where consultations with specialists are assigned. We 1) described the APSS-CRDS program in three Quebec regions using logic models; 2) compared similarities and differences in the components and

SUBMITTER: Spagnolo J 

PROVIDER: S-EPMC8674406 | biostudies-literature | 2021 Dec

REPOSITORIES: biostudies-literature