Service use, clinical outcomes and user experience associated with urgent care services that use telephone-based digital triage: a systematic review.

ABSTRACT:

Objective

To evaluate service use, clinical outcomes and user experience related to telephone-based digital triage in urgent care.

Design

Systematic review and narrative synthesis.

Data sources

Medline, Embase, CINAHL, Web of Science and Scopus were searched for literature published between 1 March 2000 and 1 April 2020.

Eligibility criteria for selecting studies

Studies of any design investigating patterns of triage advice, wider service use, clinical outcomes and user experience relating to telephone based digital triage in urgent care.

Data extraction and synthesis

Two reviewers extracted data and conducted quality assessments using the mixed methods appraisal tool. Narrative synthesis was used to analyse findings.

Results

Thirty-one studies we

SUBMITTER: Sexton V 

PROVIDER: S-EPMC8724705 | biostudies-literature | 2022 Jan

REPOSITORIES: biostudies-literature