Reliability of Commercial Voice Assistants' Responses to Health-Related Questions in Noncommunicable Disease Management: Factorial Experiment Assessing Response Rate and Source of Information.

ABSTRACT:

Background

Noncommunicable diseases (NCDs) constitute a burden on public health. These are best controlled through self-management practices, such as self-information. Fostering patients' access to health-related information through efficient and accessible channels, such as commercial voice assistants (VAs), may support the patients' ability to make health-related decisions and manage their chronic conditions.

Objective

This study aims to evaluate the reliability of the most common VAs (ie, Amazon Alexa, Apple Siri, and Google Assistant) in responding to questions about management of the main NCD.

Methods

We generated health-related questions based on frequently asked questions from health organization, government, medical nonprofit, and other recognized health-relat

SUBMITTER: Berube C 

PROVIDER: S-EPMC8726026 | biostudies-literature | 2021 Dec

REPOSITORIES: biostudies-literature