Investigating the reasons for missing an outpatient appointment in Royal Hospital, Sultanate of Oman: Perspectives of patients and medical staff in a survey.

ABSTRACT:

Introduction

Missed appointments are a major health issue in the healthcare systems globally. They directly impact on the use of hospital resources, patient's health, and can lead to patient's dissatisfaction. This study was conducted to assess the reasons for missing a hospital appointment.

Methods

A survey was conducted with a randomly selected sample of patients who missed their outpatient appointment in Royal hospital, Sultanate of Oman, from March to April 2021 in six clinics. Patients were interviewed via telephone to answer a structured survey. In addition, a self-administered survey was distributed to medical staff to explore their perspectives.

Results

Two hundred eighty patients and 52 medical staff participated in the study. Frequent patient-reported reason

SUBMITTER: Alawadhi A 

PROVIDER: S-EPMC8749310 | biostudies-literature | 2022 Mar

REPOSITORIES: biostudies-literature