Surgical patient satisfaction with a virtual hybrid care hotel model: A retrospective cohort study.

ABSTRACT:

Introduction

The Care Hotel is a virtual medicine hybrid model of care that was implemented at Mayo Clinic in Florida in July of 2020. This temporal accommodation offers patients a comfortable out of hospital environment where they can receive both in-person and virtual care after a surgery or procedure. This study aims to report patient feedback regarding their Care Hotel experience.

Materials and methods

Between July 23, 2020 and June 4, 2021, a satisfaction survey was sent to patients via email after their discharge from the Care Hotel. The survey consisted of 8 Likert questions rating their experience in the model as well as 2 questions where patients describe the positive and negative aspects of their stay. Patient demographics including age, sex, procedure performed, a

SUBMITTER: Chadha RM 

PROVIDER: S-EPMC8760461 | biostudies-literature | 2022 Feb

REPOSITORIES: biostudies-literature