How does overall hospital satisfaction relate to patient experience with nursing care? a cross-sectional study in China.

ABSTRACT:

Objective

To determine how patient experience with nursing care influence patient satisfaction with overall hospital services.

Design

This was a cross-sectional study.

Setting

Inpatients were consecutively recruited at the national hospital (with 2000 beds) in Shanghai, China.

Participants

The inclusion criteria were as follows: (1) hospitalised for 2 days or more; (2) able to read and understand Chinese; and (3) aged 18 years old or above. Patients with mental health problems were excluded. 756 patient surveys distributed among 36 wards were analysed. The mean age of participants in the study was 57.7 (SD=14.5) and ranged from 18 to 80 years. Most participants were men (61.5%) and ever married (94.6%).

Primary and secondary outcome measures

Patient expe

SUBMITTER: Chen X 

PROVIDER: S-EPMC8765024 | biostudies-literature | 2022 Jan

REPOSITORIES: biostudies-literature