Factors Enhancing Trust in Electronic Communication Among Patients from an Internal Medicine Clinic: Qualitative Results of the RECEPT Study.

ABSTRACT:

Background

Electronic health records are now the norm in US healthcare. Bidirectional patient portals allow frequent communication between patients and their healthcare team. Many studies have examined the importance of patient engagement and trust between patients and their healthcare team, typically in the context of face-to-face interactions. Little is known about how patient trust and engagement are built or enhanced through electronic communications. COVID-19 provided a unique time in history for this novel exploration.

Objective

Our objective was to learn how patients experience trust formation through electronic communication (patient messaging and video visits) with their healthcare team.

Design

Our research was guided by grounded theory methodology. Qualitati

SUBMITTER: Moore A 

PROVIDER: S-EPMC8768442 | biostudies-literature | 2022 Sep

REPOSITORIES: biostudies-literature