An Expanded Role for the Medical Assistant in Primary Care: Evaluating a Training Pilot.

ABSTRACT:

Introduction

The patient-centered medical home model stresses the importance of team-based care as a foundation to improving care, costs, and patient experience. Medical assistants (MAs) are being used as key care team members even as traditional educational programs may not equip them for this new way of working.

Methods

This paper describes an on-the-job, predominantly virtual training program aimed at building care teams by redefining the role of the MA and fostering team-based functioning. Participating MAs, clinic managers, and clinicians in 11 primary care clinics completed 18-item pre- and post-training surveys to assess confidence in MA skills and performance. In-depth 1-hour qualitative interviews were conducted with selected participating MAs, managers, and clinici

SUBMITTER: Figueroa Gray M 

PROVIDER: S-EPMC8784025 | biostudies-literature | 2021 Nov

REPOSITORIES: biostudies-literature