Barriers to and Facilitators of Automated Patient Self-scheduling for Health Care Organizations: Scoping Review.

ABSTRACT:

Background

Appointment management in the outpatient setting is important for health care organizations, as waits and delays lead to poor outcomes. Automated patient self-scheduling of outpatient appointments has demonstrable advantages in the form of patients' arrival rates, labor savings, patient satisfaction, and more. Despite evidence of the potential benefits of self-scheduling, the organizational uptake of self-scheduling in health care has been limited.

Objective

The objective of this scoping review is to identify and to catalog existing evidence of the barriers to and facilitators of self-scheduling for health care organizations.

Methods

A scoping review was conducted by searching 4 databases (PubMed, CINAHL, Business Source Ultimate, and Scopus) and systematic

SUBMITTER: Woodcock EW 

PROVIDER: S-EPMC8790681 | biostudies-literature | 2022 Jan

REPOSITORIES: biostudies-literature