User characteristics and service satisfaction of car sharing systems: Evidence from Hangzhou, China.

ABSTRACT: Car sharing has become a new mode of transport during the past two decades in the world. Its rapid growth in China has attracted a wide range of users and posed some problems. The main focus is on service efficiency and user satisfaction. To explore possible service enhancement and management intervention, this study aims at capturing the user characteristics according to different user types and scrutinizing their satisfaction with station-based one-way car sharing service. The study firstly illustrates descriptive statistics of user profile. This is followed by a study of user satisfaction influenced by user rates on staffs, the efficiency of rental process, vehicle situation, the use of credit card and their familiarity towards rental station. Furthermore, by clustering users according

SUBMITTER: Chen M 

PROVIDER: S-EPMC8809597 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature