Rural general practice staff experiences of patient safety incidents and low quality of care in Norway: an interview study.

ABSTRACT:

Background and objectives

General practitioners (GPs), nurses and medical secretaries (practice staff) are responsible for the continuous provision of safe care in rural general practice. Little is known about their role in situations where patients were or could have been harmed in a rural setting. Therefore, we sought to investigate rural general practice staff experiences of patient safety incidents and low quality of care.

Methods

Descriptive qualitative interviews using the critical incident technique. Systematic text condensation analysis involving GPs and practice staff in eight rural municipalities in Norway.

Results

Sixteen participants (eight GPs, one nurse and seven medical secretaries) with mean work experience of 11.8 years were interviewed for a total of

SUBMITTER: Harbitz MB 

PROVIDER: S-EPMC8826993 | biostudies-literature | 2022 Jan

REPOSITORIES: biostudies-literature