Telemedicine implementation and use in community health centers during COVID-19: Clinic personnel and patient perspectives.

ABSTRACT: In March 2020, federal and state telehealth policy changes catalyzed telemedicine adoption and use in community health centers. There is a dearth of evidence on telemedicine implementation and use in these safety net settings and a lack of information reflecting the perspectives of patients with limited English proficiency. We conducted in-depth interviews with clinic personnel and patients during the pandemic in two federally qualified health centers that primarily serve Chinese and Latino immigrants. Twenty-four interviews (clinic personnel ​= ​15; patients who primarily speak a language other than English ​= ​9) were completed remotely between December 2020 and April 2021. Interview scripts included questions about their telemedicine experiences, technology, resources and needs, barrier

SUBMITTER: Payan DD 

PROVIDER: S-EPMC8830142 | biostudies-literature | 2022 Dec

REPOSITORIES: biostudies-literature