The Use of Helplines and Telehealth Support in Aotearoa/New Zealand During COVID-19 Pandemic Control Measures: A Mixed-Methods Study.

ABSTRACT:

Background

Early evidence suggests that the COVID-19 pandemic and associated interventions have affected mental well-being and associated health service use.

Aims

the aim of this study was to examine the effect of the COVID-19 pandemic and associated public health measures on helpline and telehealth service demand.

Methods

the study utilized a mixed methods research design. Segmented regression analyses were used first to identify changes in patterns of demand for Aotearoa/New Zealand national helplines (n = 11) from January 2020 until the end of March 2021. Thematic analysis of 23 in-depth interviews was used next to explore the reasons behind the quantitative findings from the perspective of various organizational stakeholders.

Results

the data from 1,

SUBMITTER: Pavlova A 

PROVIDER: S-EPMC8833513 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature