Assessing content and factors influencing responses to information requests in community pharmacies in Jordan: A simulated patients study.

ABSTRACT:

Objectives

To assess the management of requests for information about a prescription only medicine (simvastatin for treatment of dyslipidemia) by pharmacy staff in community settings and explore the factors influencing the information content.

Methods

A cross sectional study conducted using the stimulated patient (SP) method between November 2018 and May 2019. The SP conveyed the request at the beginning of the encounter in a standardized way based on predetermined plots and was instructed to ask the pharmacy staff directly if information was not discussed spontaneously. After the visit, the SP provided written feedback including information about the scenario and a copy of individualized feedback. The study was reported according to the checklist for reporting research usin

SUBMITTER: Hammad EA 

PROVIDER: S-EPMC8856514 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature