Using Participatory Design to Engage Physicians in the Development of a Provider-Level Performance Dashboard and Feedback System.

ABSTRACT:

Problem definition

Performance feedback, in which clinicians are given data on select metrics, is widely used in the context of quality improvement. However, there is a lack of practical guidance describing the process of developing performance feedback systems.

Initial approach

This study took place at the University of California, San Francisco (UCSF) with hospitalist physicians. Participatory design methodology was used to develop a performance dashboard and feedback system. Twenty hospitalist physicians participated in a series of six design sessions and two surveys. Each design session and survey systematically addressed key components of the feedback system, including design, metric selection, data delivery, and incentives. The Capability Opportunity Motivation and Beh

SUBMITTER: Patel S 

PROVIDER: S-EPMC8885889 | biostudies-literature | 2022 Mar

REPOSITORIES: biostudies-literature