Community Volunteers and Primary Care Providers Supporting Older Adults in System Navigation: A Mixed Methods Study.

ABSTRACT:

Introduction

Primary care providers and community volunteers have important roles in supporting patient system navigation and utilization of community-based health and social services (CBHSS). This study aimed to explore the experiences and impacts of system navigation in a complex intervention supporting older adults.

Methods

We used a convergent mixed methods design. Participants included primary care team members (n = 67), community volunteers (n = 38), and programme clients (n = 128) across six communities in Ontario, Canada. Data sources included focus groups, interviews, system navigation function survey for volunteers, CBHSS use survey for clients, and implementation data on CBHSS recommended by providers and volunteers and used by clients.

Results

Results show

SUBMITTER: Gaber J 

PROVIDER: S-EPMC8896251 | biostudies-literature | 2022 Jan-Mar

REPOSITORIES: biostudies-literature