The role of feedback in emergency ambulance services: a qualitative interview study.

ABSTRACT:

Background

Several international studies suggest that the feedback that emergency ambulance service (EMS) personnel receive on the care they have delivered lacks structure, relevance, credibility and routine implementation. Feedback in this context can relate to performance or patient outcomes, can come from a variety of sources and can be sought or imposed. Evidence from health services research and implementation science, suggests that feedback can change professional behavior, improve clinical outcomes and positively influence staff mental health. The current study aimed to explore the experience of EMS professionals regarding current feedback provision and their views on how feedback impacts on patient care, patient safety and staff wellbeing.

Methods

This qualitative st

SUBMITTER: Wilson C 

PROVIDER: S-EPMC8896262 | biostudies-literature | 2022 Mar

REPOSITORIES: biostudies-literature