Patient and provider experiences of telemental health during the COVID-19 pandemic in a New York City academic medical center.

ABSTRACT:

Objective

We aimed to evaluate patient and provider experiences with telemental health (TMH) at an academic outpatient psychiatry department in New York City during the first wave of the COVID-19 pandemic.

Methods

Patients and providers completed online surveys evaluating their experience with TMH during the first wave of the COVID-19 pandemic. Surveys were distributed to 1,178 patients and 287 providers from July 2020 through October 2020.

Results

42.5% of providers and 21% of patients responded to the survey. The majority of patient and provider respondents rated the quality of phone and video visits as "equally good" or "somewhat worse" than in-person visits, while the majority of respondents were "somewhat satisfied" or "very satisfied" with video visits. Patients

SUBMITTER: Benudis A 

PROVIDER: S-EPMC8898588 | biostudies-literature | 2022 May

REPOSITORIES: biostudies-literature