Chatbot use cases in the Covid-19 public health response.

ABSTRACT:

Objective

To identify chatbot use cases deployed for public health response activities during the Covid-19 pandemic.

Material and methods

We searched PubMed/MEDLINE, Web of Knowledge, and Google Scholar in October 2020 and performed a follow-up search in July 2021. We screened articles based on their abstracts and keywords in their text, reviewed potentially relevant articles, and screened their references to (a) assess whether the article met inclusion criteria and (b) identify additional articles. Chatbots, their use cases, and chatbot design characteristics were extracted from the articles and information from other sources and by accessing those chatbots that were publicly accessible.

Results

Our search returned 3334 articles, 61 articles met our inclusion criteri

SUBMITTER: Amiri P 

PROVIDER: S-EPMC8903403 | biostudies-literature | 2022 Apr

REPOSITORIES: biostudies-literature