The Effects of eGovernment Efficiency on Subjective Wellbeing.

ABSTRACT: Undoubtedly, the internet has become the most convenient and efficient communication and service delivery channel adopted by most government agencies, referred to as eGovernment. This study explores how eGovernment efficiency influences users' subjective wellbeing (SWB), using trust as a covert stimulus with the capacity to alter individuals' overt behavior (utilization). Covert and overt stimuli act as significant factors influencing the relationship between citizens and the online environment, moderated by socio-demographic characteristics. Using situation-organism-behavior-consequence theory, we propose a research model consisting of online environment eGovernment efficiency (the situation) influencing trust development (the organism), which in turn influences utilization (the behavior)

SUBMITTER: Fan M 

PROVIDER: S-EPMC8928557 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature