WHO standards-based tools to measure service providers' and service users' views on the quality of hospital child care: development and validation in Italy.

ABSTRACT:

Objectives

Evidence showed that, even in high-income countries, children and adolescents may not receive high quality of care (QOC). We describe the development and initial validation, in Italy, of two WHO standards-based questionnaires to conduct an assessment of QOC for children and young adolescents at inpatient level, based on the provider and user perspectives.

Design

Multiphase, mixed-methods study.

Setting, participants and methods

The two questionnaires were developed in four phases equally conducted for each tool. Phase 1 which included the prioritisation of the WHO Quality Measures according to predefined criteria and the development of the draft questionnaires. In phase 2 content face validation of the draft questionnaires was assessed among both experts an

SUBMITTER: Lazzerini M 

PROVIDER: S-EPMC8932272 | biostudies-literature | 2022 Mar

REPOSITORIES: biostudies-literature