Thematic Analysis on User Reviews for Depression and Anxiety Chatbot Apps: Machine Learning Approach.

ABSTRACT:

Background

Anxiety and depression are among the most commonly prevalent mental health disorders worldwide. Chatbot apps can play an important role in relieving anxiety and depression. Users' reviews of chatbot apps are considered an important source of data for exploring users' opinions and satisfaction.

Objective

This study aims to explore users' opinions, satisfaction, and attitudes toward anxiety and depression chatbot apps by conducting a thematic analysis of users' reviews of 11 anxiety and depression chatbot apps collected from the Google Play Store and Apple App Store. In addition, we propose a workflow to provide a methodological approach for future analysis of app review comments.

Methods

We analyzed 205,581 user review comments from chatbots designed for use

SUBMITTER: Ahmed A 

PROVIDER: S-EPMC8956988 | biostudies-literature | 2022 Mar

REPOSITORIES: biostudies-literature