A qualitative analysis of communication workflows between adult day service centers and primary care providers.

ABSTRACT:

Objectives

Our study documented communication workflows across adult day care centers (ADCs) and primary care providers (PCPs) around complex needs of persons living with dementia (PLWD). We also identified barriers and facilitators to productive communication in clinical decision support and clinical information systems.

Materials and methods

We conducted 6 focus groups with ADC staff (N = 33) and individual semistructured interviews with PCPs (N = 22) in California. The eHealth Enhanced Chronic Care Model was used to frame the directed qualitative content analysis.

Results

Our results captured cumbersome and ineffective workflows currently used to exchange information across PCPs and ADCs. Stakeholders characterized current communication as (1) infrequent, (2) delay

SUBMITTER: Zhong J 

PROVIDER: S-EPMC9006686 | biostudies-literature | 2022 Apr

REPOSITORIES: biostudies-literature