"We can't do without it": Parent and call-handler experiences of video triage of children at a medical helpline.

ABSTRACT:

Background

Pediatric out-of-hours calls are common, as parents worry and seek reassurance and shared responsibility. Nevertheless, most children assessed in this context are not seriously ill. Conventional telephone triage lacks visual cues and is further limited by third part communication in calls concerning children. We investigated implementation of video triage in two previous studies. The aim of the present study was to investigate 1) How video triage versus telephone triage in children was experienced by parents and call-handlers, and 2) call-handlers' evaluation of the video triage projects.

Methods

We triangulated data from surveys and interviews in five sub-studies. Sub-study 1: Parents' experience of video triage reported in closed-ended questionnaire items using

SUBMITTER: Gren C 

PROVIDER: S-EPMC9009705 | biostudies-literature | 2022

REPOSITORIES: biostudies-literature