Innovating under pressure: Adopting digital technologies in social care organizations during the COVID-19 crisis

ABSTRACT: To provide ongoing support for vulnerable groups during the COVID-19 pandemic, social care organizations had to shift abruptly to e-health solutions. Qualitative data from three cases illustrate that, more than a year into the pandemic, those adoptions of digital technologies developed differently; the current study aims to shed light on the processes that lead to such differences. Notably, the first organization resisted the large-scale use of digital technologies; the second faced intra-organizational disagreement about the role of digital technology for care provision; and the third organization struggled but managed a broader, more successful adoption of digital technology. The multiple case study findings contribute to extant literature, by (1) detailing the digital innovation process

SUBMITTER: Kateb S 

PROVIDER: S-EPMC9013661 | biostudies-literature | 2022 Apr

REPOSITORIES: biostudies-literature