Burnout and workplace dehumanization at the supermarket: A field study during the COVID-19 outbreak in Italy.

ABSTRACT: This study explores the psychological effects of the COVID-19 emergency on workers employed in the supermarket sector by analysing their levels of burnout and the relationship between the burnout syndrome and employees' workplace experiences. A sample of 422 Italian workers answered a survey addressing the burnout dimensions (i.e., exhaustion, cynicism, and professional inefficacy) along with perceived organizational factors and dehumanizing representations. Results showed that 32% of the respondents had symptoms of severe burnout, and 41% had symptoms of exhaustion and cynicism. More specifically, through cluster analysis, four burnout profiles were identified: "burnout" (high on all three dimensions), "engagement" (low on all three dimensions), "overextended" (high on exhaustion), and "d

SUBMITTER: Valtorta RR 

PROVIDER: S-EPMC9015525 | biostudies-literature | 2022 Jul-Aug

REPOSITORIES: biostudies-literature